Luminance users can access the Help Center and contact Support directly via the in-product widget, available in both the web platform and the Word plug-in.
Note: You must be logged into Luminance to view our Help Center articles.
Steps to contact Luminance Support
Open the Support widget in the bottom-right corner of Luminance (web, Word plug-in, or from the Help Center)
Type your question in natural language into the “Search for Help” field
Review the suggested answer or User Guide content
If the information provided resolves your issue, no further action is needed
If you still need help, follow the prompts within the widget to submit a ticket to the Luminance Support team
Ways to Access Luminance User Guides
From the Word plug-in or in-platform, interact with our Support widget
From the Luminance landing page, click Customer Support in the top left corner
From the Repository select Support from the User menu
Wherever an information icon is displayed in the Repository, click the icon to open the Help Center
Browse the available Help Center articles or use the Search for Help search bar to find information on a specific topic. Select the relevant User Guide article to view detailed guidance.